FAQ

Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add your items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete your order.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we are unable to modify or cancel it.

How will I know my order was confirmed?

You will receive a confirmation email with your order details shortly after placing your order. Please check your spam folder if you don't see it.

Shipping

Where do you ship to?

We ship to a wide range of countries. Please refer to our Shipping Policy for a full list of destinations and rates.

How long does shipping take?

Shipping times vary depending on your location. Please visit our Shipping Policy page for estimated delivery times.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this to track your package through the carrier's website.

Returns & Exchanges

What is your return policy?

We want you to love your purchase! Please visit our Returns & Exchanges page for full details on how to initiate a return or exchange.

What if I received a damaged or incorrect item?

We're so sorry if this happened! Please contact us within 7 days of receiving your order with a photo of the item and we'll make it right.

Sizing

How do I find my size?

Please refer to our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up.

Do your items run true to size?

Our items generally run true to size. Please check the Size Guide for specific measurements, and note that 1-3 cm differences may occur.

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FAQ